Privacy policy

Who we are

This website is run by Alvini Creative Ltd, a company registered in England and Wales (company number 16974246), with its registered office at 3rd Floor, 66 Paul Street, London EC2A 4NA. We’re the data controller for the personal information you give us through this site. If you have any questions about this policy or your information, email hello@alvinicreative.co.uk.

What we collect

When you book a free enquiry review or get in touch, we collect:

• your name, email address and phone number
• your venue’s name and details you share about your venue and wedding enquiries
• the date and time of your booked call
• your answers to our booking questions
• anything you tell us by email, WhatsApp or on a call

When you visit this site, we and our partners also collect basic technical information, such as your IP address, browser and device type, the pages you visit, and how you arrived at the site.

How we use it

We use your information to:

• book, confirm and remind you about your call
• prepare for and run the call
• follow up after the call about working together
• send you occasional emails with ideas and updates, where you’ve agreed to this or where it’s in our legitimate interest as a business you’ve shown interest in (you can unsubscribe at any time)
• measure how well our advertising works and show relevant adverts to people who have visited this site
• keep records and meet our legal obligations

Our legal basis

We rely on:

• taking steps at your request before entering into a contract (booking and running your call)
• our legitimate interests in running and growing our business, following up with enquiries and measuring our marketing
• your consent, where we ask for it, for example for marketing messages. You can withdraw consent at any time.
• legal obligations, such as keeping financial records

Cookies and tracking

This site uses the Meta Pixel and Meta’s Conversions API to measure how many people book a call after seeing our adverts, and to show adverts to people who have visited the site. This means Meta may receive information such as your IP address, browser details, and, in a protected (hashed) form, your email address or phone number when you book. You can control how Meta uses your information for adverts in your Facebook or Instagram ad settings, and you can block or delete cookies in your browser settings.

Who we share it with

We only share your information with trusted services that help us run the business, including:

• HighLevel (GoHighLevel), our booking calendar, CRM and email system
• Google, for Google Meet calls and calendar invites
• Meta (Facebook, Instagram and WhatsApp), for advertising measurement and WhatsApp messages
• our hosting provider for this website

Some of these providers may store or process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK-approved standard contractual clauses or an adequacy decision.

Our team works remotely, including from outside the UK, and only accesses your information where needed to help with your enquiry, under the same safeguards.

We never sell your information.

How long we keep it

We keep enquiry and booking information for up to 2 years from our last contact, unless you become a client, in which case we keep it for as long as we work together and then for up to 6 years for legal and accounting reasons. If you unsubscribe from emails, we keep a note of that so we don’t contact you again.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct or delete it
• object to or restrict how we use it
• withdraw your consent at any time
• ask us to transfer it to you or another organisation

To use any of these rights, email hello@alvinicreative.co.uk. We’ll respond within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.